Terms and Conditions
Welcome to Miharu! These Terms & Conditions (“Terms”) govern your use of our website www.miharu.in and our services. By using our website or purchasing from Miharu, you agree to comply with these Terms. If you do not agree, please do not use our services.
About Miharu:
Miharu is dedicated to reviving and preserving traditional crafts of Bengal through ethically sourced, handcrafted brass jewelry and indigenous textiles. We support artisan communities by ensuring authenticity, fair trade, and cultural respect.
- Eligibility:
You must be at least 18 years old or of legal age in your jurisdiction to use our services. - Acceptance of Terms:
By accessing our website or purchasing, you accept these Terms which may be updated occasionally. Continued use after changes implies acceptance. - Account Registration:
For certain features, you may create an account. You agree to provide accurate information and keep your account secure. You are responsible for all activity under your account. - Use Restrictions:
You agree not to misuse our services including but not limited to unauthorized access, hacking, transmitting harmful code, impersonation, or commercial resale without authorization. - Product Information:
Our products are handcrafted and unique; slight variations in color, size, and design reflect their artisanal nature and are not defects. We strive for accuracy in product descriptions and images but do not warrant perfection. - Pricing & Payment:
All prices are in Indian Rupees (INR) and subject to change. Applicable taxes will be added at checkout. Payments must be made in full at purchase via authorized gateways. - Shipping & Delivery:
We ship domestically across India and select international locations. Shipping charges and customs duties are applicable as per destination. Delivery timelines are estimates; delays due to external factors may occur.
8. Returns & Refunds:
Eligible returns must be unused, in original condition, with tags intact. Returns are accepted within 30 days of receipt unless otherwise specified. Refunds are issued to the original payment method after inspection.
9. Order Cancellations:
Orders can be cancelled before processing. Once processed, cancellation is not possible but returns can be made following our policy.
10. Intellectual Property:
All content on our website including text, images, and logos are protected and may not be used without permission.
11. User Content:
By submitting reviews or feedback, you grant Miharu a license to use such content for promotional purposes while affirming it complies with our guidelines.
12. Limitation of Liability:
Miharu shall not be liable for indirect damages arising from use of our services. Our total liability is limited to amounts paid by you in the last six months or ₹10,000 whichever is greater.
13. Governing Law & Dispute Resolution:
These Terms are governed by the laws of India. Disputes will first seek resolution through informal negotiation, then mediation, and if unresolved, binding arbitration in India.
14. Termination:
We may suspend or terminate access for violations of these Terms without notice. Termination does not relieve existing obligations.
15. Force Majeure:
Miharu is not liable for delays or failures caused by events beyond our control including natural disasters or government actions.
Contact:
For any questions about these Terms, please reach out to us at bengalcraftmark@gmail.com / 9748466555.
These Terms, along with our Privacy Policy, form the entire agreement between you and Miharu regarding use of our services.